Returns & Exchanges



RETURNS & EXCHANGES

 

If for any reason you are not satisfied with our products, we will assist you with a prompt credit or exchange.


Our Policy

  • All returns and exchanges must be requested within 7 days of receipt.

  • All credits will be applied as store credit.  Credit card refunds will need to be reviewed.

  • Return credits will be issued after the return is received and inspected by our return department.  

  • Items must be returned in their original condition, unworn, unwashed, undamaged, unused, and with their original tags intact.

  • All sale items are “final sale” and not eligible for return or exchange.

  • All returns that surpass the 7-day return period (excluding manufacturer defects) are subject to a 30% restocking fee.

  • All returns must have a Return Authorization Number (RA#) in order for the claim to be processed.


To initiate a return, simply email info@dressforumonline.com.  We will provide a Return Authorization Number (RA#) and please add the RN# on the return package for us to better assist you.  We do not accept any return without a RA#.

For damaged items, please provide photos of the damages, style number, and invoice number.

We recommend you to send your return via an insured carrier.  We are not responsible for lost or damaged packages.  Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush orders.

 

If you have any further questions please email us at info@dressforumonline.com